Dynamics 365 Field Service Device. P1Y-M CFQ7TTC0LFNL-7
Dynamics 365 for field service capabilities
Be more proactive and efficient
- Detect, diagnose, and solve problems with IoT and predictive technology—before customers realize there’s an issue.
- Automatically create and schedule work orders, dispatch technicians with the right skill sets and equipment, and enable them to access customer information from their mobile devices.
- Go from scheduled services to just-in-time predictive maintenance; repair, clean, and replace parts only when needed.
Optimize your resources
- Automate scheduling to fit in more appointments per day and match specialists with customer demand for specific skills, priority, location, and estimated appointment duration.
- Empower dispatchers to manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.
- Streamline inventory management and improve first-time fix rates by synchronizing and tracking inventory down to the truck level with real-time visibility.
Streamline your technicians’ workflow
- Ensure on-time appointments by giving technicians real-time data on their mobile devices, including best routes, turn-by-turn directions, and work order details.
- Provide more personalized service by giving technicians a 360-degree view of customer preferences and history.
- Complete service visits regardless of limited mobile reception or internet access with fully featured offline modes, geofencing, and push notifications.
- Boost onsite efficiency and improve data accuracy with field service capabilities that allow technicians in the field to update work order details in real-time.
- Easily access work orders and provide technicians a way to view their assignments from any platform or location by seamlessly integrating data and collaboration tools.
Create effortless service experiences
- Build customer trust with a more transparent customer service experience that seamlessly shares quotes, contracts, and scheduling information.
- Empower customers with an interface that makes it easy for them to self-schedule appointments and keep track of service activities.
- Communicate proactively by providing your customers with real-time technician location tracking and automated voice and text appointment reminders.
- See things from the customer’s perspective by sending personalized surveys immediately after service calls with Microsoft forms pro—included with Dynamics 365 for field service.
Revolutionize field service with mixed reality
- Empower technicians with state-of-the-art technology such as mixed reality video calling, annotations, and file sharing—allowing them to solve problems correctly the first time.
- Solve complex problems faster with Dynamics 365 remote assist on Hololens devices. Technicians stay heads-up and hands-free while sharing what they see with remote experts.





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