General Terms and Conditions

In these terms and conditions, the “goods” refers to the items as indicated on any company forms, price lists, quotations, orders, and invoices.

Prices and Quotations

The price of the goods sold or services rendered shall be as per Verosam Technologies Ltd prices at the time of the order or quotation. Verosam Technologies Ltd reserves the right to change the prices of the goods from time to time without prior notice to the CLIENT. The validity of any price quoted is subject to the availability of goods on this website. Any quote may be changed at any time in the event of any increase in the cost price of the goods, including currency fluctuations. Price increases will only be affected if the goods have not yet been dispatched to the CLIENT. All pricing on this site is exclusive of VAT and subject to the availability of stock. Verosam Technologies Ltd will not be bound by manifest errors and typographical or clerical mistakes in its documents.

Payment

Payment for goods sold and services rendered is strictly Cash on Delivery for Nairobi and its environs, while for Upcountry, payment is required first unless a credit facility has been approved by Verosam Technologies Ltd . In the event of a dispute regarding the amount payable, Verosam Technologies Ltd’s prices in terms of its standard price list prevailing at the same time of delivery, shall apply and be binding. The CLIENT shall have no right to withhold payment or apply any deduction or set-off against any payment due toVerosam Technologies Ltd for any reason whatsoever. Verosam Technologies Ltd shall have the right to suspend deliveries and refuse to accept Orders if any amount due by the CLIENT is unpaid. No credit given, allowance made, or indulgence shown byVerosam Technologies Ltd in favor of the CLIENT will give rise to any right or entitlement to any further credit, allowance, or indulgence, and no waiver of Verosam Technologies Ltd’s rights may be implied from any such credit, allowance, or indulgence. The CLIENT hereby acknowledges that should an amount not be paid on the due date, or any cheque tendered as payment is dishonored, the entire balance then outstanding shall immediately become due and payable without any further notice. The CLIENT is responsible for any bank charges incurred by Verosam Technologies Ltd when cash deposit payments, forex payments, cheque or dishonored cheque payments are paid into the Verosam Technologies Ltd bank account. Verosam Technologies Ltd reserves the right to suspend service and repairs of goods including warranty services to the CLIENT if any amount due by the CLIENT is unpaid or overdue. Verosam Technologies Ltd will only accept cash deposits and cash payments in-store up to the value of KES 300,000 inclusive of VAT. Payment is strictly reflected in the Verosam Technologies Ltd bank account for all orders exceeding KES 300,000 inclusive of VAT before any stock will be released. Orders paid via Cheque payment method will only be released once the cheque has cleared. Proof of payment submitted via SMS/text message, copied into emails, screenshots, or sent as an attachment will ONLY be accepted as valid proof of payment upon confirmation from the Company. Strictly no refunds will be possible for any returned stock. Credit will remain on the Client’s account for a period of 1 year from the date of refund. Ownership of all goods shall remain with Verosam Technologies Ltd until Solwave Technologies Ltd has received payment in full for the goods purchased. Should Verosam Technologies Ltd incur costs in the collection of any amount due to it by the CLIENT, the CLIENT shall pay such costs on the attorney-and-CLIENT scale.

Orders

The CLIENT hereby confirms that the goods and services on the tax invoice issued duly represent the goods and services ordered by the CLIENT at the prices agreed to by the CLIENT and where performance/delivery has already taken place that the services and goods were inspected and that the CLIENT is satisfied in all respects to the quality and quantity ordered and are free from any defects. Verosam Technologies Ltd will accept all written and verbal orders. All such orders and any variations to orders will be binding, subject to these standard terms and conditions, and may not be varied or canceled without prior written consent from Solwave Technologies Ltd. will not be responsible for any errors or misunderstandings occasioned by the Client’s failure to make the order in writing. Verosam Technologies Ltd Ltd may require the CLIENT to confirm verbal orders in writing before acceptance of such orders by Verosam Technologies Ltd . Orders shall constitute irrevocable offers to purchase the goods in question at the usual prices of Verosam Technologies Ltd as at the date when the CLIENT places the order of the goods, subject to clause 1.4 above, and shall be capable of acceptance by Verosam Technologies Ltd by the delivery of the goods, written acceptance or confirmation of the order. In the event that goods are not collected within 1 (one) week of placement of the Order, Verosam Technologies Ltd reserves the right to cancel the Order.

Warranties

Goods may be guaranteed under the manufacturer’s product-specific warranties only, and all other guarantees and warranties including common law guarantees and warranties in relation to goods and services are hereby specifically excluded by Verosam Technologies Ltd . All warranties are immediately null and void in the event of any of the following:
(a) failure to use the goods in accordance with the manufacturer’s instructions and specifications
(b) goods have been subjected to physical damage, abuse, misuse, alteration, neglect, tampering, or improper maintenance (c) goods have been serviced, repaired, or installed by any person not qualified to do so
(d) goods are not accompanied by the original Tax Invoice
(e) seals on the goods be broken or removed by anyone other than Verosam Technologies Ltd or its appointed nominee.

Verosam Technologies Ltd will honor all warranties strictly from the date of purchase from Verosam Technologies Ltd only. Lightning and/or surge damage is not covered under the warranty unless otherwise agreed in writing by Verosam Technologies Ltd . This includes lightning and/or surge damage to the surge-protected power supplies. Physical and/or liquid damage is not covered under the warranty and all warranties are immediately null and void should any physical and/or liquid damage be detected. To be valid, warranty claims must be supported by the original tax invoice and the goods must be accompanied by all accessories and power supplies. Verosam Technologies Ltd specifically disclaims the implied warranty of merchantability and fitness for a particular purpose. No representation or warranty, including but not limited to statements of capacity, suitability for use, or performance made by employees of Verosam Technologies Ltd shall be considered to be a warranty by Verosam Technologies Ltd . Any such statements made shall not give rise to any liability whatsoever nature on the part of Verosam Technologies Ltd, its employees, subcontractors, or subsidiaries. Verosam Technologies Ltd will not be liable to the CLIENT for any loss, damage, or expense of any nature, whether direct, special, indirect, or consequential, including but not limited to loss or profits arising out of Verosam Technologies Ltd’s performance or Clients’ use of the goods or services rendered. The onus remains on the CLIENT to return goods under/out of warranty to Verosam Technologies Ltd for inspection/repair/replacement. Upon notification of the inspection/repair/replacement of the unit by Verosam Technologies Ltd the onus lies with the CLIENT to collect, at their own cost, should no fault be found or the goods are out of warranty. In the event that the goods are confirmed faulty and either repaired or replaced, Verosam Technologies Ltd will return the replaced or repaired goods to the CLIENT. If there is no stock of replacement goods the CLIENT may request a credit. No warranties whether express or implied shall apply, other than those provided in this contract. Verosam Technologies Ltd may at its own discretion provide replacement equipment in advance of receiving an indicated warranty claim item back from the CLIENT, on an advanced swop basis. Advanced swop will only be offered by prior arrangement and agreement between Verosam Technologies Ltd and the CLIENT, whereas Verosam Technologies Ltd maintains the right to refuse any such services and claims. Should the warranty claim equipment be returned to Verosam Technologies Ltd and no fault is found (NFF) Verosam Technologies Ltd will invoice the CLIENT in full for the units provided. The CLIENT indemnifies and holds Verosam Technologies Ltd (including its employees, subcontractors, or subsidiaries) harmless against all claims of whatsoever nature that may be brought or threatened against Verosam Technologies Ltd by any third party arising from or in connection with any defect, latent or otherwise in any goods supplied and/or services rendered by Verosam Technologies Ltd . Refurbished/Certified Refurbished/ Ex UK Products Warranty Factory refurbished products/Manufacturer Refurbished are products that have been previously returned to a manufacturer or third-party vendors for numerous reasons, for instance, upgrades of users/ consumers, unsold sold in the market or again they may have been defective and subsequently repaired. They are put through a thorough refurbishment and testing procedure to restore them back to their initial condition or status in terms of functionality and performance. These products may contain pre-used or replaced parts. Some products will be as new, while others may have scratches or other minor dents with signs of wear. Some products are redecorated (repainted). Factory refurbished products all come with a limited warranty, depending on the purchased item and brand. There’s minimal support directly from the manufacturer or Verosam Technologies Ltd . Repairs Since some repairs are done by the original manufacturer abroad, the CLIENT hereby acknowledges and accepts that repairs may take up to 12 weeks. Verosam Technologies Ltd’s liability in terms of a manufacturer’s warranty is restricted to, in Verosam Technologies Ltd or the manufacturer’s discretion, the cost of repair or replacement of faulty goods or services or the granting of credit. The CLIENT will be informed as soon as repairs have been completed. The CLIENT hereby agrees that any item returned for a repair may be sold by Verosam Technologies Ltd to defray the cost of such repair if the item remains uncollected for a period of 30 (thirty) days after the CLIENT has been informed that such repairs have been completed. The CLIENT has to return any faulty or warranty items and to collect the repaired/replaced units at their own cost. Returned Goods Return of unwanted goods: In an event that a CLIENT cancels an order and Verosam Technologies Ltd accepts the return of unwanted goods. Verosam Technologies Ltd will only entertain such requests if made within 7 (seven) business days of delivery of the goods. The goods must be accompanied by the original tax invoice and must be in their original packaging with all accessories and manuals intact. All items must be returned in “as new” condition. Verosam Technologies Ltd reserves the right to offset the value of any goods accepted for return against any amounts due by the CLIENT. Strictly no cash refunds will be paid. Return of goods that did not match the order: If the goods do not match what was ordered, the CLIENT is requested to notify Verosam Technologies Ltd as soon as possible after delivery and the goods must be returned to Verosam Technologies Ltd within 7 (seven) business days after delivery. If the goods are returned because they did not match what was ordered and the goods are not in their original condition and repackaged in their original packaging, Verosam Technologies Ltd may be entitled in terms of the Consumer Protection Act to charge a reasonable amount for use of the goods during the time they were in the CLIENT’s possession, any consumption or depletion of the goods, or for necessary restoration costs to render the goods fit for re-stocking. Return of defective goods: The CLIENT may return any defective goods to the premises of Solwave Technologies Ltd or its nominee at the CLIENT’s own cost. Verosam Technologies Ltd undertakes to replace such goods with items of the same or similar specification, or repair to working order if the item is still under warranty. Replacement units can be in the form of new or refurbished units at Verosam Technologies Ltd’s discretion. No refunds will be considered in respect of the return of defective goods.

Delivery Information

Verosam Technologies Ltd reserves the right to charge delivery fees, as and when necessary at specified rates. Any delivery note (copy or original) signed by the CLIENT and/or its authorized representative and/or its nominated agent and held by Verosam Technologies Ltd shall be prima facie proof that delivery was made to the CLIENT. Verosam Technologies Ltd shall be entitled to split the delivery of the goods ordered in the quantities and on the dates it decides, with the prior consent of the CLIENT, which consent shall not be unreasonably withheld. In the event of the CLIENT choosing to engage its own third party to transport the goods, the CLIENT indemnifies Verosam Technologies Ltd against any claims of any nature whatsoever that may arise from such an agreement, or the performance thereof. Verosam Technologies Ltd is entitled to engage a third party on its behalf to transport all goods purchased by the CLIENT to the delivery address stipulated by the CLIENT, and the costs of such delivery and transport shall be for the CLIENT’S account. If the CLIENT wishes to receive delivery of the goods by a more expensive method of transportation than that normally used by Verosam Technologies Ltd, the CLIENT shall make such request in writing and, in the event that Verosam Technologies Ltd agrees to arrange such special delivery the additional charges shall be debited to the CLIENT’s account and shall be payable by the CLIENT.Verosam Technologies Ltd does not guarantee that the goods will be delivered on any particular date and time, and the CLIENT shall have no claim against Verosam Technologies Ltd in respect of any loss occasioned by any reasonable delay in delivery of any goods ordered and/or services rendered, nor may the CLIENT cancel any order by reason of such reasonable delay. A delay that is not due to any fault on the part of Verosam Technologies Ltd shall be deemed to be a reasonable delay. The CLIENT must inspect the goods on receipt and be satisfied that the goods conform in all respects to the quality and quantity ordered and are free from any defects. Incomplete or partial deliveries or goods damaged in transport must be reported to Verosam Technologies Ltd’s head office within 2 (two) business days of receipt. All goods taken on an evaluation, approval, or demonstration basis or all goods taken on consignment by the CLIENT are deemed sold to the CLIENT within 7 (Seven) working days of an issue if not returned to Verosam Technologies Ltd in perfect condition in the original packaging and with all accessories and manuals intact.

Last Updated 22nd May, 2024